Courses

Level 1 is designed for entry-level pet care technicians and provides a better understanding of what pet care involves on a day-to-day basis. Level 1 is best used as a proactive training tool to assure comprehensive and consistent information to all pet care staff.

The best practice to having an incident free facility is providing top notch training and education to your staff. Level 2 provides even more detailed, comprehensive and advanced information for senior staff, supervisors and managers.

Your role as dog playgroup leader is to keep all dogs safe through close observation and use of dog management skills. The leader role is easier when you create a bond with the dogs you lead and earn their respect.

Off-leash dog play is a service that continues to grow in popularity with dog owners.
It is critical that pet care facility owners and operators who make the decision to offer
any type of group play service maintain a focus on safety.

Dogs communicate at all times and it is our responsibility as pet care professionals to learn their language. Like human communication, canine language includes vocalizations, body postures and facial expressions.

But what makes a great employee? This module will identify the areas needed to become the industrious, informed, honest and reliable team members that are needed to provide great pet care.

This module covers familiarization with different types of dogs and cats that may be cared for in a pet care facility. Knowing breed-specific and gender-specific traits and their predisposed medical issues will assist in providing a safe and stimulating environment for different breed’s needs.

Our experience shows quality pet care facilities perform pre-entry screenings on pets as they enter the facility. This module includes a step by step pre-entry procedure; care of different life stages and disabilities; administration of medications (oral, topical and injectable); and the importance of proper record keeping.

Everyone from the facility owner or manager to the newest hire should be concerned with safety to maintain and assure a healthy environment for both pets and humans. Pet care facilities are filled with countless potential hazards. This updated module gives an overview of OSHA regulations, chemical handling, basic hazard prevention, and zoonotic disease avoidance.

Maintaining a clean, odor-free, and disease-free facility is critical for the wellbeing of the pets in your care and the satisfaction of their owners. This updated module will familiarize you with all the factors that go into maintaining a safe and healthy environment, including immunizations, disinfectants, ventilation, odor control, pet comfort, and record keeping.

Since dogs and cats can’t ‘talk’, they communicate through body language. Anyone caring for pets in a pet care facility needs to know how to interpret those signs. This valuable information will help team members deal with pets safely and avoid costly and painful injuries. This module also discusses other behavior issues which impact the entire pet care facility including separation anxiety.

When a client leaves their pet at a pet care facility, they want assurance that their pet will be safe, secure, healthy and happy. This module provides training on proper use of leashes, handling of pets, entrance and exit of enclosures, and escape prevention. Other areas that will be covered will include safety issues relating to pet belongings, toys and collars; fire safety; and emergency evacuation.

An outbreak of an infectious disease in a pet care facility can be devastating. When there is an outbreak and pets are sick it impacts every part of the business from employee morale to the facility’s reputation. Along with maintaining a sanitary and well-ventilated facility, vaccinations are critical to protect the health of pets.

When caring for dogs and cats there is always the potential for parasites. One thing that is guaranteed to upset a pet owner is discovering a parasite on their pet and believing that the pet acquired the parasite from the facility. Understanding how to recognize internal and external parasites is the best preventative to an infestation.

Nutritional needs for pets vary by species, life stage (puppies to seniors), health status, chronic illnesses and breed. This module discusses how canine and feline nutritional needs differ; medical problems that may be treated with specific diets prescribed by the pet’s veterinarian; feeding methods; how to read a pet food label; and human foods that can be harmful for pets.

This module will familiarize employees to grooming basics. Varying grooming needs of different breeds and coat types, toe nail trimming, ear cleaning, eye cleaning, teeth brushing, bathing, and equipment are all covered. Safety is addressed, as the grooming salon is an area of the pet care facility which presents unique hazards to pets and those performing these services.